Jacob is the owner of a Single Family Home in Irving Park, Chicago, that has been managed and marketed through another management company for more than 8 months. Jacob has been frustrated by the lack of success of the management company with which he conducts business. The property has fallen well short of the annualized revenue projection that the management company had proposed to him. Furthermore, there have been several complaints on the property that Jacob felt were easily resolvable had the management company worked with the guests to resolve, and this has woefully hurt the property’s online reviews, bringing his rating all the way down to 3.6/5.
Hosty’s goal with this property was to raise its bar both quantitatively and qualitatively! We heavily focused on guest experience and meticulously executed many crisis There’s a wrong way to Airbnb! This case study shows how Hosty was able to give the proper attention this property needed to raise its qualitative and quantitative success rates that were dampened by the previous hosting company management elements to solve major guest issues (heavy water leaks in the basement, garage functionality and dishwasher breakdowns) to yield an impressive rating.
We helped change the layout of the home, furnished the house with elegant yet affordable property, and offered effective, non-pricey amenities to the place that helped enhance guest experience. We noticed this property needed tender care with respect to follow-up with guests to help immediately resolve any issues that arose during their stay.